Bazzled: A Facilities Management/Student Services Tale in 20 Emails
Oh, no! You won't be getting a printed SCUP–45 Preliminary Program in the mail this year. Instead, SCUP is going green and regularly updating this digital version (PDF), which you can download at any time. Check it out! You don't want to miss higher education's premier planning conference, and your one chance this year to assemble with nearly 1,500 of your peers and colleagues: July 10–14, Minneapolis.
SCUP Link It begins: I’ve identified the culprit. I came into the courtyard and found a large yellow Labrador retriever chewing away on the corner of one of the benches. His leash had been tied to a nearby sapling. And it ends: Now that things have quieted down after the rally/concert/riot, I’ve been able to take inventory around the LLC. We will definitely need to have the lawn re-seeded and about 30 replacement rhododendrons and azaleas planted. The “dog-friendly area” (boy, was that a bad idea) will probably require a backhoe to fill in the holes dug during the two-day event. And the benches are all gone. I think I saw two of them tied to the top of a VW microbus as it headed west on Route 12. I’m pretty sure they got the ones with the teeth marks.
Regional SCUP Events! Enjoy the F2F company of your colleagues and peers at one of three SCUP regional conferences this spring: - April 5–7, San Diego, CA - "Smart Planning in an Era of Uncertainty"
- April 7, Houston, TX - "Sustaining Higher Education in an Age of Challenge"
Labels: facilities management, humor, student services
Taking the 'Institutional' Out of Institutional Design
Oh, no! You won't be getting a printed SCUP–45 Preliminary Program in the mail this year. Instead, SCUP is going green and regularly updating this digital version (PDF), which you can download at any time. Check it out! You don't want to miss higher education's premier planning conference, and your one chance this year to assemble with nearly 1,500 of your peers and colleagues: July 10–14, Minneapolis.
SCUP Link
Writing in College Planning & Management, Tim Culvahouse emphasizes some of the design practices and concepts campus planners could learn from the hospitality industry: The challenges are significant. Campuses have grown incrementally over many decades, during which time changing architectural fashion has diluted the sense of campus unity and identity. During the late 1960s and early 1970s, dormitories and other campus buildings were often conceived more as riot-control devices than as places of comfort and nurture. And, as is always the case, expectations have risen faster than budgets.
Even the best campus planners and architects, immersed as they necessarily are in the familiar patterns of institutional design, rarely have the tools they need to address these heightened expectations. But their colleagues in hospitality design do. Design for hotels, resorts, spas and wellness centers, restaurants, and the like is steeped in the principles of a welcoming architecture and in the planning, construction, and budgetary efficiencies of an industry that has always depended on getting the most gracious bang for the buck. What are some of the things that campus architecture can learn from hospitality architecture?
Regional SCUP Events! Enjoy the F2F company of your colleagues and peers at one of three SCUP regional conferences this spring: - March 24–26: Cambridge, MA - "Strengths and Weaknesses, Opportunities and Threats"
- April 5–7, San Diego, CA - "Smart Planning in an Era of Uncertainty"
- April 7, Houston, TX - "Sustaining Higher Education in an Age of Challenge"
Labels: design, facilities planning, hospitality, student services
Do Business Schools Have Students or Customers?
 The debate continues, gathering strength at the moment at business schools. Here are some opinions from higher education leaders, collected by The New York Times: A recent article in The Chicago Tribune described a continuing debate in business schools over whether their enrollees should be regarded as “customers” rather than as traditional students. Should the students have more say over what they are taught and even how they are judged? What’s the risk of the student-consumer approach in M.B.A. programs? And does the issue reflect broader issues in higher education? Can you match the following quotes with the debaters who wrote them? You can choose from Mark C. Taylor, Richard Vedder, David Bejou, Edward Snyder, and Stephen Joel Trachtenberg. Students are investing time and money with a purpose in mind. The school that does not serve that purpose will not survive.
The best students don't view themselves as customers, and they shouldn't be treated as such.
Treatment of students as customers is not about grades or unrealistic expectations; it is about a new paradigm of shared governance.
The "student as customer" philosophy has created an underworked and overindulged group of future national leaders.
To deny that higher education is a product and students are customers is to duck the tough questions we should be asking.
Regional SCUP Events! Enjoy the F2F company of your colleagues and peers at one of three SCUP regional conferences this spring:
Labels: business schools, customers, matriculation, student services, students
Florida's Statewide Career University Is All Over the Map
An interesting, very brief interview with Belinda Keiser, Vice Chancellor of Keiser University, by Jeff Wendt of Today's Campus: Surprise our readers with your four most recent locations.
We have 100 bachelors students in Shanghai co-located with the Hong Kong Institute of Business and Shanghai Jiao Tong University. We have 50 students in the European Republic of Moldova, some of whom are pursuing MBAs. We also have 30 business degree students in Singapore. And, in Port St. Lucie, Florida we've just opened the Keiser University College of Golf. Labels: for-profits, Keiser University, leadership, student services, teaching and learning
How College Affects Students: A Third Decade of Research
The Student Leadership Challenge: Five Practices for Exemplary Leaders
Louisiana: Tougher College Admissions Standards Boost Graduation Rates
This Times-Picayune article contains a link to a chart of graduation rates of state institutions and is somewhat focused on the State University of New Orleans' plans to increase graduation rates by having tougher entry standards, following the apparently successful process already undertaken by Louisiana State University Baton Rouge over the last decade. It briefly addresses concerns that state budget cuts will affect student support services. We also provide a link to the Louisiana State Board of Regents Planning, Research and Performance website. Times-Picayune article: http://www.nola.com/news/index.ssf/2009/06/tougher_college_admissions_sta.htmlLouisiana State Board of Regents Planning, Research and Performance: http://regents.state.la.us/Planning/prphome.htmLabels: access, accountability, assessment, budget cuts, graduation rates, Louisiana, picayune, quality, student services
Book Review: How College Affects Students
From the January–February–March 2009 issue of Planning for Higher Education, this "SCUP Links Blog" post provides an opportunity for you to share comments or additional resources/links about the review by Simone Himbeault Taylor of the book, How College Affects Students. You can read the entire article here [LINK TO COME], in Planning for Higher Education. Labels: book, book review, How College Affects Students, learning, student life, student services, students
When Counterparts See Eye to Eye: Business Officers and Student Affairs Directors
In Business Officer, Marta Perez Drake interviews Steve Relyea, vice chancellor of business and external affairs, and Penny Rue, vice-chancellor of student affairs, both at the University of California, San Diego. When uncontained wildfires whipped across Southern California in October 2007, administrators at the University of California–San Diego (UC San Diego) had no choice. They shut down the campus. Amidst the ensuing chaos, two leaders—Steve Relyea, vice chancellor of business and external affairs, and Penny Rue, vice chancellor of student affairs—coordinated efforts to ensure the safety of students and faculty. Both agree that the partnership they had already established helped alleviate the unavoidable tensions that could have arisen during the emergency.
As campus safety and security continue to make headlines, the connection between the chief business officer and the chief student affairs officer becomes readily apparent: The collaboration between the two professionals can be crucial to calmly restoring order during an unexpected crisis. In addition, everyday cooperation can expedite capital projects, increase student satisfaction, and improve town-gown relations. Labels: Business Officer, crisis, emergency, student services
The Learning Paradigm College
Book Review of The Learning Paradigm College by John Tagg, Anker Publishing Company, Inc., 2003, 379 pages, ISBN 1-882982-58-4. Reviewed by Sandra L. Kortesoja. A book by one of the authors in this issue of Planning argues that changing students will be demanding more change of instructional styles than we yet realize.Read the entire review here. Use the commenting functionality in this blog to comment or share your own opinion, or suggest related good books. Labels: change, phe, student life, student services, v37n1
The Inheritance of Millenial Students: What They will Inherit from their Campus Experience — What Legacy Will They Leave
Students need to see examples from society’s leaders of actions to address urgent sustainability challenges in order to motivate them to take actions of their own.Read the full article here. Then use this blog's capability to comment or share additional, related resources. Thanks. Millennial students can be inspired to create a legacy for future generations by the recognizable actions of campus planners to create more sustainable campuses through smart growth planning, green buildings, transportation planning, and energy- and water-efficiency retrofits. This article describes policies, programs, and projects at The University of British Columbia; presents student concerns about the future and their reactions to campus initiatives in sustainability, and discusses recent research regarding student responses to green buildings on campuses in Canada. From the October–November–December 2008 issue of Planning for Higher Education, this "SCUP Links Blog" post provides an opportunity for you to share comments or additional resources/links about the focus of the article, The Inheritance of Millenial Students: What They will Inherit from their Campus Experience — What Legacy Will They Leave, v37n1, pp. PAGES, by AUTHORS. You can read the entire article here. Note that this issue of Planning is the first of a two-part themed volume with the overall title, Student Life. The second part will be published in January 2009. Assembled, the two parts will be available in late January 2009 for purchase as a single PDF document for your quick and easy reference. Labels: demographics, phe, student life, student services, students, v37n1
The Inheritance of Millenial Students: What They will Inherit from their Campus Experience — What Legacy Will They Leave
Students need to see examples from society’s leaders of actions to address urgent sustainability challenges in order to motivate them to take actions of their own.Read the full article here. Then use this blog's capability to comment or share additional, related resources. Thanks. Millennial students can be inspired to create a legacy for future generations by the recognizable actions of campus planners to create more sustainable campuses through smart growth planning, green buildings, transportation planning, and energy- and water-efficiency retrofits. This article describes policies, programs, and projects at The University of British Columbia; presents student concerns about the future and their reactions to campus initiatives in sustainability, and discusses recent research regarding student responses to green buildings on campuses in Canada. From the October–November–December 2008 issue of Planning for Higher Education, this "SCUP Links Blog" post provides an opportunity for you to share comments or additional resources/links about the focus of the article, The Inheritance of Millenial Students: What They will Inherit from their Campus Experience — What Legacy Will They Leave, v37n1, pp. 49–58, by Freda Pagani. You can read the entire article here. Note that this issue of Planning is the first of a two-part themed volume with the overall title, Student Life. The second part will be published in January 2009. Assembled, the two parts will be available in late January 2009 for purchase as a single PDF document for your quick and easy reference. Labels: demographics, phe, student life, student services, students, v37n1
Colleges and Universities Want to be Your Friend: Communicating via Online Social Networking
Like it or not, communicating via online social networking sites is what millions of young people do each day.Read the full article here. Then use this blog's capability to comment or share additional, related resources. Thanks. This article presents a compilation of data regarding the role of online social networks within campus communities, specifically for nonacademic purposes. Both qualitative and quantitative data methodologies are used to provide a unique perspective on a constantly evolving topic. Interviews of students and administrators allow for candid discussion, while primary and secondary data offer an understanding of current use and trends within the realm of online social networking. Theories of self-esteem and interpersonal communication are integrated throughout the article. From the October–November–December 2008 issue of Planning for Higher Education, this "SCUP Links Blog" post provides an opportunity for you to share comments or additional resources/links about the focus of the article, Colleges and Universities Want to be Your Friend: Communicating via Online Social Networking, v37n1, pp. 35–48, by Tamara L. Wandel. You can read the entire article here. Note that this issue of Planning is the first of a two-part themed volume with the overall title, Student Life. The second part will be published in January 2009. Assembled, the two parts will be available in late January 2009 for purchase as a single PDF document for your quick and easy reference. Labels: demographics, phe, student life, student services, students, v37n1
Let’s Hear from Students
Since this issue is all about students, we thought you might like to hear from some.Read the full article here. Then use this blog's capability to comment or share additional, related resources. Thanks. This special two-part series on student life would not be complete without a student perspective. What do real, live, individual students from the Net generation think, experience, dream, and plan? Are they as “wired in” as Mark Milliron describes in his article? Is communication strongly linked to technology as outlined by Tamara Wandel? How do student characteristics affect teaching and student learning (John Tagg), student services (Simone Himbeault Taylor), and a student’s overall college experience (Freda Pagani)? From the October–November–December 2008 issue of Planning for Higher Education, this "SCUP Links Blog" post provides an opportunity for you to share comments or additional resources/links about the focus of the article, Let's Hear From Students, v37n1, pp. 32–34, by Claire L. Turcotte. You can read the entire article here. Note that this issue of Planning is the first of a two-part themed volume with the overall title, Student Life. The second part will be published in January 2009. Assembled, the two parts will be available in late January 2009 for purchase as a single PDF document for your quick and easy reference. Labels: demographics, phe, student life, student services, students, v37n1
What's Past is Prologue: The Evolving Paradigms of Student Affairs
Is the traditional framework for student services getting creaky? Consider these varied paradigms within which to plan the future of student services.Read the full article here. Then use this blog's capability to comment or share additional, related resources. Thanks. The purpose of this article is to frame—and reframe—the work of student affairs. Evolving paradigms have defined and advanced this work, which is dedicated to total student development and the betterment of society. The article promotes integrative learning as a new framework for student affairs. This paradigm, grounded in theory, research, and practice, crosses all boundaries of what, where, how, and with whom learning occurs to advance cohesive and synergistic student-centered learning. To live into this seamless model, student affairs professionals must go beyond the “what” to living into the “so what” of their work as educators and reflective practitioners. From the October–November–December 2008 issue of Planning for Higher Education, this "SCUP Links Blog" post provides an opportunity for you to share comments or additional resources/links about the focus of the article, What's Past is Prologue: The Evolving Paradigms of Student Affairs, v37n1, pp. 23–34, by Simone Himbeault Taylor. You can read the entire article here. Note that this issue of Planning is the first of a two-part themed volume with the overall title, Student Life. The second part will be published in January 2009. Assembled, the two parts will be available in late January 2009 for purchase as a single PDF document for your quick and easy reference. Labels: demographics, graduate students, phe, student life, student services, v37n1
Changing Minds in Higher Education: Students Change, So Why Can't Colleges?
Click here to comment on this PHE article!The problem today is that when students change, colleges don't have to because they camouflage and conceal the evidence that could guide change.Read the full article here. Then use this blog's capability to comment or share additional, related resources. Thanks. College students have changed dramatically, and the skills needed for productive employment have changed as well. But colleges and universities have been slow to respond, often innovating in only small ways while leaving the core practices of undergraduate education the same. This article examines the barriers to transformational change in higher education in five categories: structure, information, incentives, finance, and culture. It suggests that the initial approach to overcoming these barriers involves generating better information in the form of feedback concerning student learning processes and outcomes. From the October–November–December 2008 issue of Planning for Higher Education, this "SCUP Links Blog" post provides an opportunity for you to share comments or additional resources/links about the focus of the article, Changing Minds in Higher Education: Students Change, So Why Can't Colleges?, v37n1, pp. 15–22, by John Tagg. You can read the entire article here. Note that this issue of Planning is the first of a two-part themed volume with the overall title, Student Life. The second part will be published in January 2009. Assembled, the two parts will be available in late January 2009 for purchase as a single PDF document for your quick and easy reference. Please share your comments or links to related resources.Labels: change, demographics, graduate students, phe, student life, student services, v37n1
Building a New Generation of Learning: Conversations to Catalyze Our Conversation
Our newest generation of learners: If we build it, they will come; if we build it well, they—in the broadest sense of the word—will learn.Read the full article here. Then use this blog's capability to comment or share additional, related resources. Thanks. Rather than focus primarily on the next generation of learners, the authors argue we are best served to focus on building out our on-ground and online infrastructures for a new generation of learning—blending multiple learning modes, technologies, and techniques over the course of the next 15–20 years to serve the diverse array of students from multiple generations that will be coming our way. They offer seven catalytic conversations to start this process on the topics of blended learning, mobility, gaming, social networking, holographics, analytics, and a renewed focus on the human touch. From the October–November–December 2008 issue of Planning for Higher Education, this "SCUP Links Blog" post provides an opportunity for you to share comments or additional resources/links about the focus of the article, Building or a New Generation of Learning, v37n1, pp. 7–14, by Mark David Milliron, Kathleen Plinske, and Coral Noonan-Terry. You can read the entire article here. Note that this issue of Planning is the first of a two-part themed volume with the overall title, Student Life. The second part will be published in January 2009. Assembled, the two parts will be available in late January 2009 for purchase as a single PDF document for your quick and easy reference. Labels: demographics, graduate students, phe, student life, student services, v37n1
'Millennial' or 'Net Generation' Students and Their Impact on the Development of Student-Centered Facilities
This is the first of two themed issues of SCUP's journal that examine both the evolving student and the changing learning and living experience. This first issue focuses on key questions surrounding today's students: What do we know about them? What can we observe in their lifestyle and learning tendencies that would have an impact on learning experience design perspective? In the second issue, we will investigate how higher education institutions are responding to these changes. . . . To accomplish this purpose, we strive first to create a broad understanding of this context of change. We then explore the changes in programs, physical facilities, and environment that have and are being planned in response to these trends.
Read the full article here. Then use this blog's capability to comment or share additional, related resources. Thanks.
From the October–November–December 2008 issue of Planning for Higher Education, this "SCUP Links Blog" post provides an opportunity for you to share comments or additional resources/links about the focus of the article, 'Millennial' or 'Net Generation' Students and Their Impact on the Development of Student-Centered Facilities, v37n1, pp. 5-6, by John A. Ruffo. You can read the entire article here. It is an introduction, by Guest Editor John Ruffo, to the overall concept of this two-part, themed issue of Planning. Note that this issue of Planning is the first of a two-part themed volume with the overall title, Student Life. The second part will be published in January 2009. Assembled, the two parts will be available in late January 2009 for purchase as a single PDF document for your quick and easy reference. Labels: demographics, Millennials, Net Generation, phe, student life, student services, students, v37n1
Maximizing Financial Aid for Veterans
Subtitled, "What administrators can do to help veterans take advantage of education benefits," this article by Haley Chitty is worth sharing widely around campus. Because of the variety of sources that provide veteran education aid, many veterans don’t take advantage of all possible benefits. Many aren’t aware that specific types of aid are available, and many more have inaccurate assumptions about benefit programs. For example, some veterans don’t apply for federal student aid because they assume that their military educational benefits make them ineligible for federal student aid.
To help veterans navigate the complicated financial aid process, institutions should work to provide a one-stop shop to give veteran students information about all the possible benefits in one location. Providing a one-stop shop requires various offices on campus to work closely together to provide all relevant information in one location. Ideally, the veteran affairs, financial aid, admissions and various academic departments would collaborate to provide aid, admission, academic and living support to veterans to ensure full access and success at the institution. Labels: GI Bill, student services, veterans
Club Ed: This University Is at Your Service
This article from The Chronicle of Higher Education may require a subscription or a day pass for access. High Point University takes "customer service" to the utmost, it almost sounds like higher education provided by Disney. At first look it can see overdone, and one certainly wonders if High Point is going to concern itself with carbon emissions from the ice cream cart, but . . . The list of frills goes on. Snack kiosks are located strategically around the campus offering free bananas, pretzels, and drinks. Gifts await students in their dorms when they return from breaks. That's on top of the gifts they receive for no reason. The university keeps track of each student's preferences (movies, candy bars, sodas, etc.) so all of them get exactly what they want.
If it sounds like too much, well, maybe it is. But it's in keeping with the president's philosophy, as summed up in the university's slogan: "At High Point, every student receives an extraordinary education in a fun environment with caring people."
Labels: amenities, high point university, student life, student services
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by Ernest Pascarella and Patrick Terenzini. "I have utilized this volume both in my administrative and faculty capacities and have encouraged staff and students to tap it as well. . . . [It] immediately joins other classics that have earned their place on the bookshelf of any scholar and practitioner of the college student experience." - 
by James M. Kouzes and Barry Z. Posner. "I highly recommend The Student Leadership Challenge to all students— and nonstudents. Whether you are active in an organization or have a full-time job, these practices will improve your teamwork skills and help you become a valuable leader." 