While You're Changing Things, Think About Making the Change Last

This is a thoughtful resource and well worth reading with regard to any institutional planning, not just in the area of its focus: Student services. The author, Robin P. Krakowsky is senior vice president of administration, Johnson & Wales University. Writing in Business Officer, she notes that he found plenty of specific information about the vast changes in student services that have been made on many campuses in the last 20 years, but little about how to sustain those changes once made. He undertook some research and serves up results, analysis, and a model:

The resulting “Model for Sustaining Change in Higher Education Administrative Student Services” (see table) describes the primary and secondary factors that help make change a reality as well as the related commitments and actions that sustain the changes over time. A discussion of the model's application will come later in this article . . .

Not surprisingly, the elements most relevant and critical for supporting continuous improvement, increased effectiveness, and sustainable change center on people and the organizational culture. These three primary factors fall into three categories: leadership; human—both managerial and individual; and cultural.

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