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Thursday, June 26, 2008

Text Messaging as Emergency Communication Superstar? Nt so gr8.

A contrary perspective from Dewitt Latimer:
All over campus, students have their heads bent over mobile devices, their fingers working furiously on miniature keypads. Students today use SMS (Short Message Service) messaging for everything from arranging study groups to discussing campus politics. SMS messaging—or “texting”—is performed before class, after class, and oftentimes even during class, making it the most ubiquitous form of student communication.

The popularity of SMS messaging among the college-age demographic, as well as its perceived speed of delivery and ease of use, have led some campus planners to view SMS messaging as the superstar player in an emergency notification strategy. But rapid is not the same as reliable, and ease of use doesn’t equate with robust. And as evidenced by recent campus emergency events—at Virginia Tech, Delaware State University, LSU, and Northern Illinois University—delayed messaging in an emergency isn't merely inconvenient; it has the potential to turn an already bad situation much worse.

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