University of Phoenix Opens Tutoring and Social Centers for Online Students

By Goldie Blumenstyk in The Chronicle of Higher Education's 'Buildings & Grounds Blog':

[T]he University of Phoenix has begun to develop new drop-in centers for its distance-education students. The specially-designed centers house tutoring services and double as social spaces. About 200,000 of the university’s 330,000 students take courses online.

U. of Phoenix

The first of the centers, conceived as “a cross between a library and a Starbucks,” opened about a year ago in Plano, Tex., says William J. Pepicello, the university’s president. University leaders determined that Plano would be a good site after analyzing ZIP codes of distance-education students and finding that the location was central to many of them.

When the Medium Illustrates the Content: Exploiting the Unique Features of Online Communication

This article "present[s] the results of an evaluation of an online undergraduate course in psychology that adheres to the seven widely accepted principles of effective online teaching and suggests an eighth principle: using the unique benefits and constraints of online communication to prompt critical thinking about various facets of human communication, psychology, sociology, or human-computer interface design. Formative evaluation of this new course, carried out by Foertsch over three semesters, showed that it benefited from an illuminating association between its content—the cognitive and social experiences of people with autism—and its online delivery method, in which students communicated with each other and the professor in asynchronous and synchronous forums that removed the nonverbal social cues present in face-to-face communication. By applying the seven principles to the design of this course, Gernsbacher created a learning environment that 87% of 105 upper-division students rated as "extremely" or "very" useful in developing their critical thinking skills and a course that a number of students described as one of the best they had ever taken."