A Steady Vision for Libraries In a Tumultuous Time

This is an interview with James G. Neal, who is VP for Information Services and University Librarian at Columbia University, where he is responsible for university academic computing as well as for a system of twenty-five libraries: We also need to think about how we push more of our services out into a 24x7, self service type of environment. We can no longer assume that people will physically come to the library to get information, to get service, or to get assistance from our librarians. As Web 2.0 develops, we need to think about 'Library 2.0' in terms of re-visioning what we are and how we interface with our user community, and we need to build that social relationship with our users in ways that the old tools didn't allow us to do.